Registration
- Complete our form with your e-mail address and the details listed on it.
- Set a username and a confidential password.
- Write down the account number we issue.
- Make your first deposit from a method in your own name, with a bonus code if you want our package.
Signing in
Your username or e-mail address and your password open the session, and one login covers our casino, our live tables and our sportsbook. We built the site for your browser on desktop and mobile, with no app to install.
- Click the login button in the header.
- Enter your username and password.
- Your lobby opens with your balance in the account menu.
- Use the logout button on a shared device.
Verification before your first payout
| Document | Must show | When |
|---|---|---|
| Identity | full name, date of birth, expiry date, photo | before your first payout |
| Payment | debited amount, account holder, date | before your first payout |
| Address | full name and address, issued within 90 days | before your first payout |
| Large payouts | notarised copies of two documents | on request |
Scroll horizontally to see the full table
We check within 72 hours, so send your documents in your first week rather than on the day of a withdrawal. Before a large payout we may call the phone number on your account.
One account per household
We permit one account per person, residential address, IP address, device and payment method. A duplicate loses its bonuses, deposits and winnings, and we may reclaim forfeited funds. If you open a second account by mistake, tell us at once.
Keeping your account secure
Choose a strong password you use nowhere else, and keep your e-mail address current because every confirmation goes there. Never share your login details, and remember that we never ask for your password.
Access problems
- If you have forgotten your password, use the reset link on the login form and we e-mail your registered address.
- If our confirmation e-mail is missing, check your spam folder and then contact us on live chat.
- If you are locked out after several attempts, wait a short while before trying again.
- If we refused a document, read the reason and send a readable photo again.
- If a self-exclusion closed your account, ask us to reactivate it when the period ends.
Frequently asked questions
What do I need to open a ShelbyWin account?
A valid e-mail address, the details on our form, a username and a password. We issue you an account number.
Can I play before I verify?
Yes. We ask for your documents before your first withdrawal.
What is my ShelbyWin login?
Your username or e-mail address with the password you set. One login covers our casino and sportsbook.
Can I have two accounts?
No. We permit one account per person, address, IP address, device and payment method.
How do I reset my password?
Use the reset link on the login form and we e-mail your registered address.