Tools and breaks
| Tool | Effect | How it is set |
|---|---|---|
| Deposit and bet limits | cap deposits or stakes in a period | account tools |
| Activity tracking | shows deposits and play over time | account tools |
| Cooling-off | blocks the account for at least 24 hours | support |
| Self-exclusion | closes the account for one or six months | support |
| Reactivation | after a self-exclusion, only through support | support |
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Setting a limit in practice
The deposit limit stops money before it reaches the balance and is the most direct control. The bet limit caps the stake per round. Both are set on the day the account is opened, because a limit chosen calmly holds better than one chosen during a session.
Warning signs
- A deposit is repeated on the same day to recover an earlier loss.
- Sessions overrun the plan and push other commitments aside.
- The stake is raised after losses rather than after wins.
- Money for bills or savings is deposited.
- Play is hidden from family or friends, or losses are understated.
- Gambling is used to change a mood rather than for entertainment.
Habits that keep play affordable
- Winnings are withdrawn once the wagering is clear, because a balance left in the account tends to be staked again.
- A session is timed with the device clock, because the lobby does not show elapsed time.
- Play is avoided after alcohol or under stress.
- A cooling-off period follows a large loss, because the urge to recover it fades with time.
Breaks and reactivation
A cooling-off period of at least 24 hours is requested from support and blocks deposits and bets while it runs. A self-exclusion of one or six months closes the account to deposits, bets and promotional messages. Reactivation afterwards is requested from support and never happens automatically. The chosen period is named in the request and the written confirmation is kept.
Help outside the casino
The responsible gaming section links to GamCare, BeGambleAware, Gambling Therapy, the Responsible Gambling Council and Gamblers Anonymous, which offer confidential advice free of charge to players and their families.
Frequently asked questions
How long is a cooling-off period?
At least 24 hours, with no deposits or bets during the break.
Can a self-exclusion be lifted early?
No. It runs for one or six months, and reactivation is requested from support afterwards.
Does the account have limit tools?
Yes, deposit and bet limits and activity tracking are available in the account.